If a Breed Ordered is Not Available (Substitutions)

In the rare occasion that something should occur before your pickup date, you will be offered an alternate breed at pickup, or you can cancel that particular bird. If you absolutely do not want different breeds, you must note that on your original order submission and I will determine whether or not I will accept the order. In springtime, most likely the order will not be accepted.

If substitutions are provided, do not email me after accepting them at pickup and taking them home to tell me you didn't like the substitutions. You need to man-up and tell me how you really feel when you are here. There isn't anything I will do after you leave, and deciding to send a snotty email to me days later is not acceptable behavior for an adult. I will apologize for your dissatisfaction, but your account will also be deactivated.

If You Choose to Cancel a Pre-Paid Order

Any credit card, Venmo, payment fees, or any fees at all charged during checkout will not be refunded. Deposits are non-refundable. Once you pay a deposit, I have ordered and reserved those birds for you. If you cancel, that creates a problem for me with space, time, and feed, plus I have undoubtedly lost sales while holding those birds for you.

If You Do Not Pick Up by the Last Pickup Date

The order will be canceled and the deposit forfeited. You have now cost me time handling your order, feed, and space taking care of the birds, and there is no doubt that I passed on other sales because I was holding them for you. However, if you have a problem before the last pickup day, please communicate that with me. Then you and I can agree to a new pickup date, which will possibly include fees for holding the birds longer.

If an Order Must be Canceled Due to My Fault

You will be offered a refund, or you can choose an alternative bird.