Returns/Cancel/Guarantees

This is a private, small and single person operated farm and deals will be changed or revoked at my sole discretion.

All sales are excluded from any guarantees unless it specifically states they are included.
The National Poultry Improvement Plan certifies all of our birds. If you would like to receive a copy of our NPIP number let me know and I will provide it.
All laying hens are Marek’s and Coccidia vaccinated.
If you are accidentally sold an incorrect breed there will be no refunds or exchanges. Accidents happen. I don’t care if it doesn’t lay the colored egg you wanted.

Sexing is not a perfect science and no one can guarantee more than 90% accuracy right after hatching, which means at least 10% of each chick order is likely to be cockerels. Although I offer a guarantee, my people are not any better then anyone else at sexing. Plus some breeds — such as Ameraucanas, Easter Eggers and Lavender Orpingtons — are more difficult to sex than others, making the accuracy more like 80%. What sets Koops Coops apart is I will take the rooster back and offer a replacement bird of original purchase price.
All our birds are vent sexed and feather sexed. Of course as they grow I watch for signs as well so the older you purchase the more certain I am.
If this is a big concern for you, some breeds are sexed within a few days of hatching because males look totally different like Salmon Faverolles, Cream Legbars and our Mystic Marans.

For the Hen Guarantee, if you did not purchase through this site, then your purchase must be registered on our site within 24 hours of purchase. If your pullet turns out to be rooster send me an email and we will schedule a drop off. The rooster must be returned and I will offer you another bird equal to the original purchase price. If you purchased a chick 6 months ago, you will be offered a chick today. It is possible the same breed will not be available. If at anytime I feel unsure of the bird being returned or if I don’t like your attitude, all deals are off, I have been known to tell people to get off my property and NO REFUNDS.
I never want to sell a rooster. I do not want to have that uncomfortable conversation with you. But there will be no reimbursement for feed, time, travel or trouble for having raised an unwanted bird.
The rooster must be returned because I donate them to less fortunate families. I do not make money off any of the rooster returns. I also want to see the rooster to ensure it is indeed mine.
Large fowl chicks are guaranteed hens but no other breed of chick is guaranteed.
Baby geese, guineas, ducks, bantams and turkeys are all straight run..

If you have a health issue with a recently purchased bird please email me just so I am aware of the situation but understand that I am not a vet and can not diagnose, evaluate or suggest any conditions or medications.

For preordered chicks it is possible that due to last minute problems or issues with a hatch that a breed(s) may not be available for your pickup. I do not have time to call every customer to advise of an issue. If this does occur I will supply alternative breeds for your pickup. If you absolutely do not want different breeds, you must note that on your original order submission and I will determine whether or not I will accept the order.

Any credit card, Venmo, payment fees or any fees at all charged during checkout will not be refunded.
Deposits are non-refundable. If you choose to pay in full in advance and then need to cancel, I will refund 50% of the payment. Once you pay a deposit I have now ordered and reserved those birds for you. If you cancel that makes a problem for me with space, time and feed plus I am sure I lost sales while holding those birds for you.
If birds are not picked up on their pickup date the order will be cancelled and the deposit forfeited.