Returns and Cancelations and Guarantees

This is a private, small and female operated farm and deals will be changed or revoked at my sole discretion.
– Brooke –

Returns & Refunds

All sales are excluded from any guarantees unless it specifically states they are included.
The National Poultry Improvement Plan certifies all of the birds (approval number 115)
Large fowl chicks are Marek’s and Coccidia vaccinated.
Large fowl chicks are guaranteed hens but no other breed of chick is guaranteed.
I stand by the health of any birds sold.
- over 8 weeks old: Has a 2 week guarantee. Please contact me for options.
- under 8 weeks old: Has a 3 day live guarantee where I will replace the chick if it should pass. NO REFUNDS.
- Email hotchicks@koopscoops.com
- Replacement chick offer is limited to a one time replacement. Meaning if you have problems with the replacements, I’m not replacing them again. You should purchase older birds next time.
If you are accidentally sold an incorrect breed or if the bird does not lay the expected color egg there will be no refunds or exchanges.
Baby geese, guineas, ducks, bantams and turkeys are all straight run and have zero guarantees.
These babies do not come with the 3 day live guarantee or the hen guarantee.

Sexing is not a perfect science and no one can guarantee more than 90% accuracy right after hatching, which means at least 10% of each chick order is likely to be cockerels. Although I offer a guarantee, my people are not any better then anyone else at sexing. Plus some breeds — such as Ameraucanas, Easter Eggers and Lavender Orpingtons — are more difficult to sex than others, making the accuracy more like 80%. What sets Koops Coops apart is I will take the rooster back and offer a replacement bird of original purchase price or size. If you purchased a fresh chick 6 months ago, you will be offered a fresh chick today. It is possible the same breed will not be available.
All our birds are vent sexed and feather sexed. Of course as they grow I watch for signs as well so the older you purchase the more certain I am.
If this is a big concern for you, some breeds are sexed within a few days of hatching because males look totally different like Salmon Faverolles and our Mystic Marans. But even then you must understand sometimes nature can throw a curve ball and mistakes happen.

For the Hen Guarantee, if you did not purchase through this site, then your purchase must be registered on our site within 24 hours of purchase.
If your pullet turns out to be rooster, submit a rooster return form and we will schedule a drop off.
The rooster must be returned and I will offer you another bird equal to the original purchase size. That means if you purchased a chick 6 months ago, you will be offered a baby fresh chick today. And it is possible the same breed will not be available.
If at anytime I feel unsure of the bird being returned or if I don’t like your attitude ALL DEALS ARE OFF! NO REFUNDS. If you think getting loud or angry with me about a rooster will get you what you want, you will be sadly mistaken and will be leaving with that rooster.
I never want to sell a rooster. I do not want to have that uncomfortable conversation with you. But there will be no reimbursement for feed, time, travel or trouble for having raised an unwanted bird.
Most roosters are donated to food banks. I rarely make money off of rooster returns but lucky me if I can.

If you have a health issue with a recently purchased bird please email me just so I am aware of the situation but understand that I am not a vet and can not diagnose, evaluate or suggest any conditions or medications.
I stand by the health of my birds but refunds are never offered on anything.

In the very rare occasion that something should occur before your pickup date you will be offered an alternate breed at pickup.
If you absolutely do not want different breeds, you must note that on your original order submission and I will determine whether or not I will accept the order.

Any credit card, Venmo, payment fees or any fees at all charged during checkout will not be refunded.
Deposits are non-refundable. If you choose to pay in full in advance and then need to cancel, I will refund 50% or $100 (whichever is less) of the payment. Once you pay a deposit I have now ordered and reserved those birds for you. If you cancel that makes a problem for me with space, time and feed plus I am sure I lost sales while holding those birds for you.

The order will be cancelled and the deposit forfeited. You have now cost me time with handling your order, time and feed and space with taking care of the birds and there is no doubt that I passed other sales on the same birds because I was holding them for you. The order will be cancelled and the deposit forfeited.
However, if you have a problem before the last pickup day please communicate that with me. Then we can agree to a new pickup date and possibly any fees for holding the birds longer.